You may request a return within 30 days after delivery. Contact us before sending an item back and include your order number and reason for return. Please pack the item securely and wait for return instructions before shipping it.

If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If the return is due to our reasons, such as the goods received being damaged or incorrect, the consumer is not required to bear the shipping fee for this reason.

Returns Address:
3rd Floor, Building A, Factory Building, Heyu Industrial Zone, Zancheng Community, Fuhai Street, Bao'an District, Shenzhen, China.

After we receive and inspect the returned item, we will notify you whether the refund is approved. Approved refunds are submitted to the original payment method within 5–10 business days. Your bank or payment provider may need additional time to post the funds.

To request a return, email service@praxendri.com. This policy does not limit rights that cannot be excluded under applicable law.